free shipping on orders over € 100, 00 only for shipments in Italy

Free shipping for orders over € 100 only for shipment in Italy

RETURNS

  • If for any reason the Customer is not satisfied with his purchase, the unworn items can be returned for size change or refund within 14 days from the date of receipt of the goods.  Return Instructions  To request a return authorization, you must send an email to. info@ielpomilano.com indicating the order number, the items to be returned and requesting the return form. Once the procedure has been completed, Ielpomilano  will send a confirmation by e-mail, containing the Return Authorization Number (and the return form with the instructions to be respected to return the goods. The return shipping costs are charged to the buyer. unless otherwise defined via whatsapp.     The package must be sent to Coppino srl Milan, Mi, Italy in via Melloni 75   There are 2 types of compensation:  Change size It is possible to change only for a different size or a different color of the same item, if available. The new item requested can be returned following the same procedure.  Reimbursement The refund will be made as soon as the return arrives at the ielpomilano warehouses and the items will be checked. For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the banking system of the credit card used. For orders paid with Paypal the amount will be returned to the original account. The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded.